XBOX LIVE

I don't normally go off on rants....but today...I am totally ticked. Ticked beyond belief.

I am one of those customers that just kind of go with things. I dont complain when my meal is slightly wrong at a restaurant or get mad when people won't let me exchange things. I am a go with the flow kind of a consumer.

BUT TODAY....I am not so happy...

Last week my brother bought me an XBOX live gold subscription for a year. We use this so that we can play online together and its like we are hanging out because we have mics and everything. NORMALLY this comes out of our bank account...an automatic deduction every month. It is super easy to cancel at ANY time because we do it every once in a while. SO I turned off the auto payment and entered the code to have XBOX Live in all of it's glory for a year!

And then....they took out a payment. Well my brother decided to call because he is loving and kind and we don't have any minutes to be on hold for a few minutes. Well good thing I didnt call because my brother spent nearly TWO HOURS on the phone. The first person said they were sorry but could not refund the money. They would give us a code to put into the xbox so that the xbox knew not to charge us every month. But this process would take five days....but in the meantime they took our gift card off of the subscription AND cancelled our Gold memebership. So not only are we out the monthly subscription but they took the gift card. When Guy asked why they explained that the money that was taken out of the account was to pay for the previous month.........uhm....I am pretty sure when I turn on my subscription I pay that day...and not for the previous month....for the month to come.

HENCE THE RANT

Guy is still on the phone with these people (even though i told him to not worry about it) ...going on 3 hours and I am just beside myself that microsoft can't afford to hire people with common sense or customer service skills. FINALLY a representative told him the deal and is fixing the problem. Good-Ness.

That is my rant....I had to get it out or I was going to drive Jamie crazy.

If I didn't so depend on XBOX to hang out with my lil brudder I would be cancelling services with them. Which bring me to this.... does it ever make you frustrated that a company or product does not offer you the best service but you still cant find the will power to leave it? HAH